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Keywords: Barriers
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Journal Articles
Journal of Service Theory and Practice (2026) 36 (7): 76–98.
Published: 09 June 2026
...Huihui Nie; Ying Zhu; Richard Lee; Manjit Monga; Deepak Sardana Purpose Co-creation is increasingly recognised as an approach to improving aged care services, yet its implementation continues to encounter substantial barriers. Drawing on Social Exchange Theory (SET), this study aims to investigate...
Journal Articles
All for one but does one strategy work for all?: Building consumer loyalty in multi‐channel distribution
Available to PurchaseYi‐Ching Hsieh, Jinshyang Roan, Anurag Pant, Jung‐Kuei Hsieh, Wen‐Ying Chen, Monle Lee, Hung‐Chang Chiu
Managing Service Quality: An International Journal (2012) 22 (3): 310–335.
Published: 11 May 2012
... distribution system. Taiwan Banks Customer satisfaction Consumer behaviour Multichannel Service quality Benefits Barriers © Emerald Group Publishing Limited 2012 Information consistency refers to the extent that relevant content across channels is uniform or not (Stone et al...
Journal Articles
Problems of implementation force Cowie to change its quality system
Available to Purchase
Managing Service Quality: An International Journal (1997) 7 (4): 185–193.
Published: 01 August 1997
... to investigate development of an appropriate quality cost model for the Cowie Group and whether or not this results in the desired improvement in staff attitude. © MCB UP Limited 1997 The research identified a number of cultural barriers to implementing the software, resulting from a negative attitude...
