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Keywords: British standards
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Journal Articles
Managing Service Quality: An International Journal (2001) 11 (5): 318–330.
Published: 01 October 2001
... that the model addresses the issues of scope and culture which none of the existing integrated management system models address. The model has been tested with a sample of members of the British Standards Society. Among the main findings of this testing is that the model addresses the problems of implementing...
Journal Articles
Managing Service Quality: An International Journal (1994) 4 (5): 52–55.
Published: 01 October 1994
... to administrative activities, and the documentation and control planning requirements are different both for the food and drinks industry, manufacturing, administrative control, or statistical control of project‐based activities. © MCB UP Limited 1994 British standards Computer software Computer...
Journal Articles
Managing Service Quality: An International Journal (1994) 4 (4): 9–12.
Published: 01 August 1994
... BPR British Standards ISO 9000 Management Quality Service United Kingdom During the summer of 1993 Vanguard Consulting conducted research into 647 organizations which had been registered to BS 5750 (ISO9000). The results showed that only a small proportion (15 per cent) of companies feel...
Journal Articles
Managing Service Quality: An International Journal (1994) 4 (1): 18–20.
Published: 01 February 1994
... be measured,and which will provide us with baselines for improvement. The story continues... © MCB UP Limited 1994 British standards Insurance companies ISO 9000 Sedgwick UK Ltd Service quality In August last year, Sedgwick UK – the British wing of Sedgwick Europe,itself part...
Journal Articles
Managing Service Quality: An International Journal (1991) 1 (2): 99–100.
Published: 01 February 1991
...Tony Buxton Discusses the accreditation of the Avant Hotel, Oldham, Lancashire, UK, the first hotel registered to BS5750, the British Standard for quality procedures. Asserts that now people will know exactly what standard to expect. Outlines how the hotel′s accreditation came about and discusses...
