Keywords: British standards
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Journal Articles
Managing Service Quality: An International Journal (2001) 11 (5): 318–330.
Published: 01 October 2001
... that the model addresses the issues of scope and culture which none of the existing integrated management system models address. The model has been tested with a sample of members of the British Standards Society. Among the main findings of this testing is that the model addresses the problems of implementing...
Journal Articles
Managing Service Quality: An International Journal (1994) 4 (5): 52–55.
Published: 01 October 1994
... activities. British standards Computer software Computer systems Industry ISO 9000 Quality Quality documentation support software can provide benefits for the automation of some of the more tedious and time consuming tasks of a typical quality system. However, software designed...
Journal Articles
Managing Service Quality: An International Journal (1994) 4 (4): 9–12.
Published: 01 August 1994
... was relevant and important at the time of the Standard’s genesis has changed as markets and organizations have evolved, and thus it has little relevance to today’s organizations. © MCB UP Limited 1994 BPR British Standards ISO 9000 Management Quality Service United Kingdom During...
Journal Articles
Managing Service Quality: An International Journal (1994) 4 (1): 18–20.
Published: 01 February 1994
... ourselves and our quality system to assessment by an independent external accreditation body, and one of the UK’s largest quality assessment companies was appointed and began the process by reviewing our manuals. © MCB UP Limited 1994 British standards Insurance companies ISO 9000 Sedgwick...
Journal Articles
Managing Service Quality: An International Journal (1991) 1 (2): 99–100.
Published: 01 February 1991
...Tony Buxton Discusses the accreditation of the Avant Hotel, Oldham, Lancashire, UK, the first hotel registered to BS5750, the British Standard for quality procedures. Asserts that now people will know exactly what standard to expect. Outlines how the hotel′s accreditation came about and discusses...

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