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Keywords: COMMUNICATIONS INDUSTRIES
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Journal Articles
Managing Service Quality: An International Journal (2002) 12 (4): 246–256.
Published: 01 August 2002
... resource practices are employed in this relatively new and fast‐growing form of organisation. © MCB UP Limited 2002 Communications industries Information technology Professionalism Motivation Across all business sectors, call centres are being used to fulfil three main business roles...
Journal Articles
Managing Service Quality: An International Journal (1992) 2 (4): 203–206.
Published: 01 April 1992
... UP Limited 1992 COMMUNICATIONS INDUSTRIES TQM TRAINING Six sigma JUDITH DELSANTER In this article the author describes how Motorola has achievedfurther success through a comprehensive quality training programme aimed at re-educating the total workforce. The company has learnt...
Journal Articles
Managing Service Quality: An International Journal (1991) 1 (1): 31–34.
Published: 01 January 1991
... of the British Institute of Management. For additional information contact: Mercury Communications Ltd, New Mercury House, 26 Red Lion Square, London WC1R 4HQ, UK. 34 November 1990 MANAGING SERVICE QUALITY Communications industries Core beliefs Corporate culture Employees Empowerment Process‐oriented...
