Update search
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
NARROW
Format
Journal
Type
Date
Availability
1-4 of 4
Keywords: COMPUTER TECHNOLOGY
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Sort by
Journal Articles
Providing Service Quality to a Nation
Available to Purchase
Managing Service Quality: An International Journal (1994) 4 (1): 28–30.
Published: 01 February 1994
... the story begins in 1982, when the Department’s predecessor was using a very outdated manual system to pay out over £1 billion each week – numbered over 20 million people. © MCB UP Limited 1994 Computer technology Customer service Government departments Service quality Social services United...
Journal Articles
Credit where credit is due
Available to Purchase
Managing Service Quality: An International Journal (1993) 3 (3): 53–56.
Published: 01 March 1993
... QUALITY © MCB UP Limited 1993 COMPUTER TECHNOLOGY CUSTOMER SERVICE FINANCIAL SERVICES RECOGNITION SERVICE QUALITY TRAINING ...
Journal Articles
New working practices
Available to Purchase
Managing Service Quality: An International Journal (1992) 2 (6): 359–362.
Published: 01 June 1992
... COMPUTER TECHNOLOGY ORGANIZATIONAL CHANGE New working practises PHILIPPA COLLINS Many software implementations in the office result only in the mechanisation of the old way of working. Good implementation of computer systems should embrace the effect of those systems on the waypeople work. In order...
Journal Articles
A taxing situation
Available to Purchase
Managing Service Quality: An International Journal (1992) 2 (2): 95–98.
Published: 01 February 1992
... by insufficient time to train employees and get to grips with newly purchased computer technology. Details the work of the 54 quality improvement teams formed since 1986, highlighting the large savings made and the organization particularly in tackling the problem of high error rates on tax examiner...
