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Keywords: Cognitive appraisal
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Journal Articles
Frontline employees in an AI-integrated workplace: current perspectives and future research landscapes
Open Access
Journal of Service Theory and Practice (2025) 35 (7): 30–60.
Published: 23 May 2025
... the PRISMA process. Additionally, the study uses the theory-context-characteristics-methodology (TCCM) framework and proposes a conceptual framework leveraging cognitive appraisal (CA) and conservation of resource (COR) theories. Findings The resulting framework reveals how CA and emotion relate to AI...
Includes: Supplementary data
