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Journal Articles
Managing Service Quality: An International Journal (2005) 15 (1): 116–117.
Published: 01 February 2005
... Quality Press   2003 . 286 pp. , ISBN: 0‐87389‐594‐0   $45.00 (hardcover) © Emerald Group Publishing Limited 2005 --> Computer software ISO 9000 series This book interprets the generic ISO 9000: 2000 requirements for the software development industry. It also provides detailed...
Journal Articles
Managing Service Quality: An International Journal (2002) 12 (5): 336–345.
Published: 01 October 2002
... of an entity that bear on its ability to satisfy stated and implied needs (Dale, 1999). © MCB UP Limited 2002 Quality Standards ISO 9000 Computer software Small firms The software sector is a relatively new industry in which customers are often willing to pay high costs for a high...
Journal Articles
Managing Service Quality: An International Journal (1997) 7 (4): 185–193.
Published: 01 August 1997
...Stephen C. Willoughby; D.K. Wilson Discusses the results of a pilot evaluation of the use of computer software to support the quality management system at one motor dealership in the Cowie Group. This focused particularly on its effectiveness at analysing quality non‐compliances logged by staff...
Journal Articles
Managing Service Quality: An International Journal (1994) 4 (5): 52–55.
Published: 01 October 1994
... activities. British standards Computer software Computer systems Industry ISO 9000 Quality Quality documentation support software can provide benefits for the automation of some of the more tedious and time consuming tasks of a typical quality system. However, software designed...

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