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Keywords: Consumer
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Journal Articles
Journal of Service Theory and Practice (2022) 32 (2): 132–155.
Published: 30 August 2021
...Bodo Lang; Joya Kemper; Rebecca Dolan; Gavin Northey Purpose The purpose of this paper is to explore why and how sharing economy users switch from consumer (e.g. Airbnb guest) to provider (e.g. Airbnb host), and how this helps enrich self-determination theory. Design/methodology/approach...
Journal Articles
Journal of Service Theory and Practice (2021) 31 (4): 512–533.
Published: 09 March 2021
...Birgit Leisen Pollack Purpose The purpose of this study is to provide insights into mechanism by which environmentally friendly initiatives positively affect a service firm's revenue stream. First, it explores attributes consumers associate with green services. Second, it affirms the mediating...
