... in services; advantages associated with utilizing this structured approach for continuous improvement in services; and some strategic issues associated with the placement of the ubiquitous system constraint. Originality/value Although the successful application of the five‐step focusing process has been...

...Richard A. Reid; James R. Cormier An increasingly utilized framework for implementing the continuous improvement management philosophy is the Theory of Constraints (TOC). Although this systemic managerial approach was initially developed and applied in the manufacturing sector, its underlying...

... a pilot project. © MCB UP Limited 2000 Cost of quality Continuous improvement Methodology Pharmaceutical industry Quality cost is a concept that has been around for several decades but has been predominantly employed in the manufacturing sector. The advent of TQM and quality...

...H.G. Harte; B.G. Dale Presents a review of the literature on the methods and approaches for identifying and satisfying customer requirements for professional service organizations and thereby facilitating a process of continuous improvement. Finds that putting in place a process of continuous...

... of continuous improvement in one process of health care, with the result that quality of medical care improved. 'Win-Win' opportunity Creation and maintenance of accurate and amicable measure­ ment systems. Goals must be set and measurement in the success in reaching these goals made. Systematic support...