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1-3 of 3
Keywords: Customer well-being
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Journal Articles
Journal of Service Theory and Practice (2026) 36 (7): 1–23.
Published: 24 December 2025
.... , Chowdhury , N.H. , Gudergan , S.P. , Wetzels , M. , Ringle , C.M. and Grewal , D. (2026), “ Omnichannel safe customer experience: how should it be measured? Does it affect customer well-being and retailers’ performance? ”, Journal of Business Research , Vol. 202 , 115760 , doi...
Includes: Supplementary data
Journal Articles
Journal of Service Theory and Practice (2024) 34 (3): 464–490.
Published: 19 February 2024
... the potential to contribute to customer well-being in various aspects – both positively and negatively – accentuating the need for service providers to decipher the impacts of their offerings on well-being. Indeed, understanding the relationship between digital services and customer well-being can help...
Journal Articles
Journal of Service Theory and Practice (2024) 34 (4): 543–570.
Published: 09 February 2024
...Madalyn Anne Scerri; Rajka Presbury Purpose Spoken service language is critical for service experiences and human welfare in many service settings. However, little is known about how spoken service language can enhance customer well-being in transformative service contexts. This paper explores...
