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Keywords: Designs to Distribution Ltd
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Journal Articles
Managing Service Quality: An International Journal (1994) 4 (3): 30–35.
Published: 01 June 1994
...Nick Johns; Sue Wildblood Investigates the process of installing quality improvement at Design to Distribution Ltd (D2D), a subsidiary of the ICL group. Maintains that this was achieved by means of a major culture change – by educating its workforce. Goes on to explain how this was implemented...
