... of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at Link to the terms of the CC BY 4.0 licence Public health services Digital services Customer experience Customer well...

... that maximize customer satisfaction, engagement and long-term loyalty in digital service environments. Originality/value This study bridges the gap between human-agent and AI-agent service research by integrating service-dominant logic. It highlights the distinct yet complementary roles of AI and human...

...Tiina Kemppainen; Tiina Elina Paananen Purpose This study examines the dualities of digital services – that is, how customers’ favorite everyday digital services can positively and negatively contribute to their well-being. Thus, the study describes the meanings of favorite digital services...