... targets, and quality improvement team meetings. © MCB UP Limited 1999 Northern Ireland Utilities Electricity industry TQM According to the literature, a key success factor for successful business improvement (alias BPR, TQM, change management, etc.) is planning. Further examination...

... approach and selected priority projects. Distils a number of key learning points from the company′s activities. © MCB UP Limited 1993 ELECTRICITY INDUSTRY TQM Switched on to quality JILL DOONEY HEATHER SUMMERS Business journals are quick to highlight research which demonstrates that total...

... initiatives. © MCB UP Limited 1993 ELECTRICITY INDUSTRY PRIVATIZATION TQM Sparked by initiative NICK STOCKS, ROGER DAVIES JOHN BLAND At the onset of privatisation, East Midlands Electricity began striding the total quality road. This article outlines the progress the company has made...

...James Creelman Explores the methods used by the Central Division of the National Grid Company to educate their employees on the benefits of TQM, thus smoothing the transfer from the public to the private sector. © MCB UP Limited 1992 ELECTRICITY INDUSTRY TQM TRAINING EMPLOYEE...

... QUALITY POLICY MARKETING PLANNING EMPLOYEES ELECTRICITY INDUSTRY Power of change HENRY CASLEY supply businesses for contract sales to customers. In addition, other pres­ sures, such as environmental considera­ tions and economic factors, may play a big part in the shaping of the energy...