... City. The final sample included 216 front-line employees. Findings The study found that tension can promote employee performance through creativity. Employees with high paradox mindset levels especially tend to be more creative when experiencing tension. However, our findings did not support...

...Fazlul K. Rabbanee; Oksana Burford; B. Ramaseshan Purpose – Employees in community pharmacies play a far significant and distinct role compared to the employees in traditional retail stores. The purpose of this paper is to examine the effects of employee performance (EP) on customer loyalty...