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Keywords: Frontline employees’ psychological responses
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Journal Articles
Journal of Service Theory and Practice (2025) 35 (7): 30–60.
Published: 23 May 2025
...://creativecommons.org/licences/by/4.0/legalcode Systematic literature review Artificial intelligence AI integration Frontline employees’ psychological responses Cognitive appraisal Emotion Artificial intelligence (AI) integration in industries is pivotal for technological advancement (Euromonitor...
Includes: Supplementary data
