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Keywords: Frontline service workers
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Journal Articles
Journal of Service Theory and Practice (2024) 34 (5): 664–688.
Published: 07 May 2024
... a natural inclination towards being helpful, valuing empathy, caring for others, and focusing on the well-being of others (Ritz et al., 2020). It stems from a genuine desire to assist and support others. However, it is incontestable that frontline service workers may be less motivated to assist...
