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Keywords: Government
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Journal Articles
Journal of Service Theory and Practice (2021) 31 (2): 225–246.
Published: 01 January 2021
... at: r.brodie@auckland.ac.nz 31 07 2020 28 09 2020 19 11 2020 06 12 2020 16 12 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only COVID-19 Pandemic Healthcare system Government Service ecosystem Cocreation Resource...
Journal Articles
Managing Service Quality: An International Journal (2002) 12 (6): 384–393.
Published: 01 December 2002
...Julian Teicher; Owen Hughes; Nina Dow In the past government organisations have paid little attention to service quality or responsiveness to clients. This changed with the movement termed “new public management”, which occurred in most developed nations around 1990. This paper briefly examines...
Journal Articles
Managing Service Quality: An International Journal (1993) 3 (5): 37–42.
Published: 01 May 1993
...M. Jacques Reports on total quality management at the University of Wisconsin‐Madison, as espoused by the University′s chancellor, Donna Shalala. Considers the prospects for the resurgence of the quality movement in US federal government now that Shalala is Secretary of Health and Human Resources...
