... media technologies also enable experience sharing and propagate shared practices impacting ecosystem well-being (Quero and Ventura, 2015). However, challenges exist in getting the implementation right. COVID-19 Pandemic Healthcare system Government Service ecosystem Cocreation Resource...

...Julian Teicher; Owen Hughes; Nina Dow In the past government organisations have paid little attention to service quality or responsiveness to clients. This changed with the movement termed “new public management”, which occurred in most developed nations around 1990. This paper briefly examines...

...M. Jacques Reports on total quality management at the University of Wisconsin‐Madison, as espoused by the University′s chancellor, Donna Shalala. Considers the prospects for the resurgence of the quality movement in US federal government now that Shalala is Secretary of Health and Human Resources...