Skip to Main Content
Article navigation
Volume 3, Issue 5
1 May 1993
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 3, Issue 5
Research Article| May 01 1993

New turn at top level Available to Purchase

M. Jacques
M. Jacques
Search for other works by this author on:
This Site
PubMed
Google Scholar
Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1993
Managing Service Quality: An International Journal (1993) 3 (5): 37–42.
https://doi.org/10.1108/EUM0000000003191

Reports on total quality management at the University of Wisconsin‐Madison, as espoused by the University′s chancellor, Donna Shalala. Considers the prospects for the resurgence of the quality movement in US federal government now that Shalala is Secretary of Health and Human Resources.

Keywords:
GOVERNMENT, HEALTH CARE, PUBLIC SECTOR, SERVICE QUALITY, TQM, USA
This content is only available via PDF.
© MCB UP Limited
1993
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Please enter valid email address.
Email address must be 94 characters or fewer.
Pay-Per-View Access
$41.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve
142 Views
View Metrics
Cultural and psychological mechanisms explaining the relationship between supervisor incivility and hospitality employees’ work engagement
How consumers perceive and react to AI-chatbots in service recovery: the serial mediating role of mind perception and psychological distance
Health and safety climates: influences on engagement and retention for frontline service employees
Restoring trust: gratitude vs. apology in healthcare service recovery

Suggested Reading

A focus on information overload
Managing Service Quality: An International Journal (May,1993)
TQM and Health Care: An Evolution in the Way That Work Is Done
The TQM Magazine (April,1994)
Quality of care and service
Managing Service Quality: An International Journal (October,1991)
Change for the public sector
Managing Service Quality: An International Journal (May,1993)
TQM implementation for competitive advantage in healthcare delivery
Managing Service Quality: An International Journal (April,1999)

Related Chapters

Health Care System Issues and Race/Ethnicity, Immigration, SES and Gender as Sociological Issues Linking to Health and Health Care
Issues in Health and Health Care Related to Race/Ethnicity, Immigration, SES and Gender
Racial Residential Segregation and Access to Health-Care Coverage: A Multilevel Analysis
Issues in Health and Health Care Related to Race/Ethnicity, Immigration, SES and Gender
Leadership and Organization Development in Health Care: Lessons from the Cleveland Clinic
Organization Development in Healthcare: Conversations on Research and Strategies

Recommended for you

These recommendations are informed by your reading behaviors and indicated interests.

Cited By

Google Scholar
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal

Gift article access

As a benefit of your subscription, you can share temporary access to restricted articles.

Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.

Please sign in to your personal account to gift article access.

Register

Gift article access

As a benefit of your subscription, you can share temporary access to restricted articles.

Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.

Gift articles remaining: --

Gift article access

Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.

Gift articles remaining: --

Gift article access

As a benefit of your subscription, you can share temporary access to restricted articles.

Each link will stop working after 30 days or 10 uses.

You have reached the limit of 10 links within a 30 day period.

Sharing Unavailable

Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.