... by academics) and the nomological validity (significant correlations between the latent factors). Greece Small to medium‐sized enterprises ISO 9000 series ISO 9001 effectiveness Objectives Company performance Service companies Table I shows that all the factor loadings are >0.62...

... of the major findings, an acknowledgment of the limitations of the study, and suggestions for future research directions. The advent of international quality standards, such as the International Organisation for Standards (ISO) 9000 series and the European Foundation for Quality Management (EFQM) model...

... of service companies' satisfaction with ISO 9000, and how various factors moderate several paths of the model. © Emerald Group Publishing Limited 2007 Service industries ISO 9000 series Managers International Organization for Standardization (ISO) developed ISO 9000 for the first time...

... differences in the way that companies behaved when implementing a quality system based on ISO 9000; and 2. to investigate how the quality of the consultant can be measured. © Emerald Group Publishing Limited 2005 ISO 9000 series Management consultancy Quality Assessment Spain...

... Quality Press   2003 . 286 pp. , ISBN: 0‐87389‐594‐0   $45.00 (hardcover) © Emerald Group Publishing Limited 2005 --> Computer software ISO 9000 series This book interprets the generic ISO 9000: 2000 requirements for the software development industry. It also provides detailed...