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Keywords: Industry
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Journal Articles
Service as strategy at KHS Maschinen‐und Anlagenbau
Available to Purchase
Managing Service Quality: An International Journal (1996) 6 (3): 27–30.
Published: 01 June 1996
.... Successful implementation requires that all the persons involved actively participate in the effort. How are the service demands placed on KHS changing? In the past, the machinery and industrial engineering business was primarily oriented towards technology and sales. The service department mainly...
Journal Articles
Promoting TQM through national quality awards ‐ the Austrian experience
Available to Purchase
Managing Service Quality: An International Journal (1996) 6 (2): 17–21.
Published: 01 April 1996
...Johann Jäger Discusses the Austrian Quality Awards and provides their background. Outlines reasons for introducing the awards and lists possible benefits. Examines the details of the Austrian Quality Awards and discusses some details. Considers the role of TQM in society, the community and industry...
Journal Articles
A Review of Computerized Systems for Implementing BS 5750/ISO 9000
Available to Purchase
Managing Service Quality: An International Journal (1994) 4 (5): 52–55.
Published: 01 October 1994
...Adrian Burr Examines what facilities are provided, and in what way, by current software packages designed to automate BS 5750 documentation procedures in different industries. All the packages are aimed at reducing the paperwork involved in implementing a quality system, but none completely matches...
