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Keywords: Intrinsic motivation
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Journal Articles
Does transformational leadership always matter in frontline service roles?
Available to Purchase
Journal of Service Theory and Practice (2018) 28 (6): 733–751.
Published: 07 November 2018
... Emerald Publishing Limited Licensed re-use rights only Work motivation Intrinsic motivation Customer service ability Employee service performance Substitute for leadership Driven to work represents individuals’ inner-feelings related to work compulsion or addiction (Buelens and Poelmans...
