... of such frameworks in an Irish context. The tourism and hospitality industries are crucial to the success of the Irish economy. Tourism has outperformed most other sectors and contributed significantly to economic and employment growth (Harrington and Lenehan, 1998). Expenditure by tourists to Ireland...

... quality improvement through determination, education, and implementation, supported by visionary and involved leadership in all areas, a multi‐talented enthusiastic clinical audit department, and a high‐quality dedicated staff. © MCB UP Limited 2002 Health care Ireland Public sector...

... from a quantitative research study focusing on the factors surrounding quality implementation in the Irish healthcare sector and is part of a larger research project. Hospitals Quality management Ireland © MCB UP Limited 1999 Coping with change is especially difficult...

...Cormac O′Herlihy Describes the Bank of Ireland′s approach to the how, what and where of measuring service quality. Discusses the measurement strategy and the adoption of the Roundtable approach. Stresses the use of quality competitions. Discusses the introduction of service contracts and the use...

...Christine Whyte; Mary Lyons Traces the development of a quality impetus in the Training and Employment Authority in Ireland. Considers how the focus on quality in a state‐sponsored organisation survived during a period of major change. Discusses the origins of the quality imperative and its...