... systems and the measurement of the performance of critical success factors in financial industries, this paper studies the role of MA in NFP in Japanese financial institutions. Management accounting Non‐financial benefits Performance measurement Banks Japan Performance measurement (PM) has...

... IT‐based multimedia services have experienced over the past three years in Japan through mutual learning with customers are taken as case studies. In the last few years, Japan has seen rapid growth in the multipoint connection service market associated with multimedia videoconferencing systems. Behind...

... with the thought that without these conditions, TQM merely becomes another panacea doomed to failure. © MCB UP Limited 1994 Japan Service industries Service quality Standards TQM United Kingdom Many service organizations’ quality programmes are based on the evaluation of internal practices...

... MANAGEMENT MANAGERS PRIORITY RULES JAPAN Viewpoint Have British managers ignored the quality message again? DAVID LAWSON A recent survey of what senior managers around the world consider to be the most important factors for their organisations' success makes rather depressing reading (Table 1...

...Murray Diffin Outlines the situation regarding European management technology, comparing current systems in Europe with contemporary businesses in Japan and the USA. Discusses in brief the development of management technology in Europe, Japan and America since the end of the Second World War...