... Licensed re-use rights only Technology-mediated knowledge sharing Professional service firms Transformational leadership Knowledge management Knowledge sharing Service marketing The diffusion of technologies has been seen in many areas of the service industry, including professional...

... provide considerable insight into how intangibles strategies and applications can differ by industry. Practical implications These results provide direction to financial services decision-makers concerning investment in knowledge management systems (limited), CI initiatives (aggressive), and big data...

.... Data were collected through two questionnaires: human resource management practices questionnaire and knowledge management questionnaire – short form. The model was tested by applying univariate and multivariate multiple regression analyses. Findings – Findings provide support for the proposed...

...Silvia Martelo-Landroguez; David Martin-Ruiz Purpose – The purpose of this paper is to contribute to the services management literature by identifying a sequence of the different processes of knowledge management (KM) to create customer service value. Design/methodology/approach...

... services quality Service industries Knowledge management Adrain Palmer is a Professor of Services Marketing at University of Gloucester Business School. He has written two other books on marketing, a book on business environment, and contributed to a number of other books and written a number...