... and the findings of data analysis, followed by implications and limitations and directions for future research. Technology-mediated knowledge sharing Professional service firms Transformational leadership Knowledge management Knowledge sharing Service marketing The diffusion of technologies...

... provide considerable insight into how intangibles strategies and applications can differ by industry. Practical implications These results provide direction to financial services decision-makers concerning investment in knowledge management systems (limited), CI initiatives (aggressive), and big data...

.... Data were collected through two questionnaires: human resource management practices questionnaire and knowledge management questionnaire – short form. The model was tested by applying univariate and multivariate multiple regression analyses. Findings – Findings provide support for the proposed...

...Silvia Martelo-Landroguez; David Martin-Ruiz Purpose – The purpose of this paper is to contribute to the services management literature by identifying a sequence of the different processes of knowledge management (KM) to create customer service value. Design/methodology/approach...

...K. Narasimhan A.   Palmer . Principles of Services Marketing, 4th ed. . McGraw‐Hill , 2005 . 575 pp. , ISBN: 0‐07‐710794‐2   £36.99 (soft cover) © Emerald Group Publishing Limited 2005 --> Customer services quality Service industries Knowledge management...