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Managing relationships ‐ is this a quality issue?

Managing Service Quality: An International Journal (1998) 8 (3): 158–162.

https://doi.org/10.1108/09604529810215576

Published: 01 June 1998

...‐performing and the staff they employ underachieving. It is suggested that the way forward is for companies to manage their relationships more effectively with both groups and to break the vicious cycle of decline. © MCB UP Limited 1998 Loyalty Management attitudes Motivation Trust Who...

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Journal Articles

The learning organization

Jon Choppin

Managing Service Quality: An International Journal (1997) 7 (6): 269–273.

https://doi.org/10.1108/09604529710186606

Published: 01 December 1997

...Jon Choppin Reviews the state of “learning” within education and work situations and concludes that the UK Ltd is missing many fundamental opportunities. Believes future success within any organization will depend on the senior management’s attitude to learning. Reviews three stages of lifelong...

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Journal Articles

Seeing the light

Richard Davis, John Seddon

Managing Service Quality: An International Journal (1992) 2 (4): 211–213.

https://doi.org/10.1108/09604529210029371

Published: 01 April 1992

... and performance; and how to establish strategy for creating conditions in the organization which will support a new way of doing things. © MCB UP Limited 1992 MANAGEMENT ATTITUDES MANAGEMENT EDUCATION TRAINING BEHAVIOURAL SCIENCES Seeing the light RICHARD DAVIS JOHN SEDDON People's attitudes...