... Decision making Manufacturing industries Servitisation Service Accounting object(s) In fact, only a few studies exist on the employment of MA in services, with a focus on the characteristics of the service context (Modell, 1996 ; Brignall, 1997 ; Chenhall, 2003). The existing literature...

... that capacity and willingness impact SSC offerings. Capacity encompasses factors such as resources, skills, and proximity to the customer, whereas willingness relates to company culture and strategic decisions. Gebauer's (2007) study of German and Swiss machinery and the equipment manufacturing industry...

... Publishing Limited 2010 Small to medium‐sized enterprises Manufacturing industries Business development Italy Sweden Switzerland Business‐to‐business services such as maintenance services, supply chain management, IT outsourcing, consulting or customer help desks are major drivers...

... of the necessary cultural change that must accompany the transition. © Emerald Group Publishing Limited 2009 Customer satisfaction Supply chain management Manufacturing industries Customer service management Sweden This paper focuses on the role of competence in the initiation...

... (Schneider and White, 2004). Quality management Business performance Service industries Manufacturing industries Employee involvement Supply chain management There are several research studies that examine the impact of quality management on business performance, e.g. Hendricks and Singhal...