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Journal Articles

Value co‐creation as a determinant of success in public transport services: A study of the Swiss Federal Railway operator (SBB)

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Heiko Gebauer, Mikael Johnson, Bo Enquist
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2010) 20 (6): 511–530.
https://doi.org/10.1108/09604521011092866
Published: 16 November 2010
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Journal Articles

Service business development in small and medium capital goods manufacturing companies

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Heiko Gebauer, Marco Paiola, Bo Edvardsson
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2010) 20 (2): 123–139.
https://doi.org/10.1108/09604521011027561
Published: 23 March 2010
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Journal Articles

The role of competence in initiating the transition from products to service

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Margareta Bjurklo, Bo Edvardsson, Heiko Gebauer
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2009) 19 (5): 493–510.
https://doi.org/10.1108/09604520910984346
Published: 04 September 2009
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Journal Articles

Innovation of product‐related services

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Heiko Gebauer, Regine Krempl, Elgar Fleisch, Thomas Friedli
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2008) 18 (4): 387–404.
https://doi.org/10.1108/09604520810885626
Published: 11 July 2008
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