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Journal Articles

Transcendence for business logics in value networks for sustainable service business

Bo Enquist, Samuel Petros Sebhatu, Mikael Johnson

Journal of Service Theory and Practice (2015) 25 (2): 181–197.

https://doi.org/10.1108/JSTP-09-2013-0189

Published: 09 March 2015

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Journal Articles

Value co‐creation as a determinant of success in public transport services: A study of the Swiss Federal Railway operator (SBB)

Heiko Gebauer, Mikael Johnson, Bo Enquist

Managing Service Quality: An International Journal (2010) 20 (6): 511–530.

https://doi.org/10.1108/09604521011092866

Published: 16 November 2010

View article titled, Value co‐creation as a determinant of success in public transport services: A study of the Swiss Federal Railway operator (SBB)

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Journal Articles

Design dimensions of experience rooms for service test drives: Case studies in several service contexts

Bo Edvardsson, Bo Enquist, Robert Johnston

Managing Service Quality: An International Journal (2010) 20 (4): 312–327.

https://doi.org/10.1108/09604521011057469

Published: 13 July 2010

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Journal Articles

Values‐based service quality for sustainable business

Bo Enquist, Bo Edvardsson, Samuel Petros Sebhatu

Managing Service Quality: An International Journal (2007) 17 (4): 385–403.

https://doi.org/10.1108/09604520710760535

Published: 17 July 2007

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Journal Articles

Values‐based service brands: narratives from IKEA

Bo Edvardsson, Bo Enquist, Michael Hay

Managing Service Quality: An International Journal (2006) 16 (3): 230–246.

https://doi.org/10.1108/09604520610663471

Published: 01 May 2006

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Transcendence for business logics in value networks for sustainable service business

Value co‐creation as a determinant of success in public transport services: A study of the Swiss Federal Railway operator (SBB)

Design dimensions of experience rooms for service test drives: Case studies in several service contexts

Values‐based service quality for sustainable business

Values‐based service brands: narratives from IKEA

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