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Keywords: Necessary condition analysis
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Journal Articles
Unlocking health participation: enhancing customer experiences in public health social media communities
Open Access
Journal of Service Theory and Practice (2026) 36 (7): 1–23.
Published: 24 December 2025
... the research framework, which Study Two validated through 268 online survey responses from Saudi Arabia. Study Three replicated the findings with 304 responses from Australia. Both samples were analysed using PLS-SEM, and Necessary Condition Analysis (NCA). Findings Results confirm that PHSM-CX...
Includes: Supplementary data
