Figure 1 Service ecosystem viability dynamics: valence and forms of becoming An integrative framework illustrating the dynamics of service ecosystem viability based on valence and forms of becoming. An intergrative framework illustrating the dynamics of service ecosystem viability based on val... More about this image found in Service ecosystem viability dynamics: valence and forms of becoming An i...

Figure 2 The BusIntel project: episodes of valence and forms of becoming. Source: Authors’ own work A visualization of the BusIntel project's episodes of valence and forms of becoming. The visualization illustrates the BusIntel project's progression through various stages of ecosystem developm... More about this image found in The BusIntel project: episodes of valence and forms of becoming. Source: Au...

Figure 3 A service ecosystem transformation arc. Source: Authors’ own work A figure illustrating the stages of service ecosystem evolution. A figure illustrating the stages of service ecosystem evolution. The process begins with Ecosystem Inception, followed by Ecosystem Mobilized through the ... More about this image found in A service ecosystem transformation arc. Source: Authors’ own work A figu...

Figure 4 Tensions of developing a viable service ecosystem. Source: Authors’ own work A figure illustrating the tensions in developing a viable service ecosystem involving provider organizations, sub-provider organizations, and a customer organization. A figure of the tensions in developing a ... More about this image found in Tensions of developing a viable service ecosystem. Source: Authors’ own wor...

Figure 5 Maneuvering resiliently throughout service ecosystems: pathways and pitfalls. Source: Authors’ own work A framework of pathways and pitfalls in service ecosystems. The framework illustrates the pathways and pitfalls in maneuvering resiliently throughout service ecosystems. It features... More about this image found in Maneuvering resiliently throughout service ecosystems: pathways and pitfall...

Figure 1 Coding structure A diagram illustrating the coding structure for sustainable and responsive operational excellence, collaborative knowledge and innovation hub, and future-ready highly customized solutions. A diagram representing the coding structure for various operational and strateg... More about this image found in Coding structure A diagram illustrating the coding structure for sustain...

Figure 2 Customer-perceived innovativeness across the co-creation continuum in a B2B service ecosystem A diagram of customer-perceived innovativeness in a B2B service ecosystem. The diagram illustrates the role-based evaluative logics of customer-perceived innovativeness in a B2B service conte... More about this image found in Customer-perceived innovativeness across the co-creation continuum in a B2B...

Figure 1 Research model. Source: Authors’ own work A diagram illustrating the relationship between word-of-mouth acquisition methods, tendency to attribute responsibility, type of word-of-mouth source, and purchase regret. A diagram representing a research model. The diagram includes four main... More about this image found in Research model. Source: Authors’ own work A diagram illustrating the rel...

Figure 2 Influence path of WOM acquisition methods affecting purchase regret. Note: a b is the coefficient of the mediating effect of the tendency to attribute responsibility, where *** represents p < 0.001. Source: Authors’ own work A diagram showing the influence path of WOM acquisition methods on purchase regret. The diagram illustrates the influence path of word-of-mouth (WOM) acquisition methods on purchase regret. It includes three main components: WOM acquisition methods, tendency to attribute responsibility, and purchase regret. WOM acquisition methods are categorized as active-seeking versus passive-receiving. The tendency to attribute responsibility is divided into internal attribution versus external attribution. Arrows indicate the flow from WOM acquisition methods to the tendency to attribute responsibility, and from the tendency to attribute responsibility to purchase regret. The coefficients a and b represent the mediating effect of the tendency to attribute responsibility, with a value of 0.58 and -0.29 respectively, both significant at p < 0.001. The direct effect of WOM acquisition methods on purchase regret is -0.36, also significant at p < 0.001. The indirect effect is -0.17 with a 95% confidence interval of -0.261 to -0.073. More about this image found in Influence path of WOM acquisition methods affecting purchase regret. Note: ...

Figure 3 The moderating effect of WOM source on purchase regret. Source: Authors’ own work A bar graph comparing purchase regret based on WOM source and whether the information is actively sought or passively received. A bar graph compares purchase regret based on WOM source and whether the in... More about this image found in The moderating effect of WOM source on purchase regret. Source: Authors’ ow...

Figure 4 The moderating effect of WOM source on internal attribution. Source: Authors’ own work A bar graph showing the moderating effect of W O M source on internal attribution. The bar graph compares internal attribute responsibility for quantity source and quality source, with two data seri... More about this image found in The moderating effect of WOM source on internal attribution. Source: Author...

Figure 1 Layered, recursive framework of resilience in SIEs A diagram representing the resilience of service innovation ecosystems through a layered, recursive framework. A diagram of the layered, recursive framework of resilience in service innovation ecosystems. The diagram features a circul... More about this image found in Layered, recursive framework of resilience in SIEs A diagram representin...

Figure 1 Conceptual model showing constructs and hypothesized relationship. Source: The above figure was created by the authors A conceptual model showing constructs and hypothesized relationships. A conceptual model diagram illustrating the relationships between different constructs. The diag... More about this image found in Conceptual model showing constructs and hypothesized relationship. Source: ...

Figure 2 Path estimates and statistical significance. Note: ***p < 0.001; **p < 0.01; *p < 0.05 (two-tailed); the dotted paths illustrate non-statistically significant relationships. Source: The above figure was created by the authors A diagram showing relationships between ABS compatibility, ABS usage frequency, ABS loyalty, attitude towards ownership, and product purchase intention. The diagram illustrates the relationships between ABS compatibility, ABS usage frequency, ABS loyalty, attitude towards ownership, and product purchase intention. ABS compatibility influences ABS usage frequency and ABS loyalty. ABS usage frequency affects product purchase intention. ABS loyalty impacts product purchase intention directly and indirectly through attitude towards ownership. Attitude towards ownership affects usage frequency and purchase intention. The diagram includes statistical significance indicators for the relationships, with solid lines representing significant relationships and dotted lines representing non-significant relationships. More about this image found in Path estimates and statistical significance. Note: ***p &l...