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Keywords: Online agents
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Journal Articles
Journal of Service Theory and Practice (2017) 27 (6): 1081–1104.
Published: 04 October 2017
...Giuseppe Pedeliento; Daniela Andreini; Mara Bergamaschi; Jane Elizabeth Klobas Purpose The purpose of this paper is to evaluate how the intermediation of an online agent in the relationship between prospective clients and professional service providers affects individual purchasing processes...

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