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Keywords: Organizational culture
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Journal Articles
Journal of Service Theory and Practice (2026) 36 (4): 704–734.
Published: 16 March 2026
... 2025 26 01 2026 27 01 2026 © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Digital servitization Organizational learning Change management Organizational culture Change practices Service ecosystem transformation Against...
Journal Articles
Journal of Service Theory and Practice (2024) 34 (3): 361–398.
Published: 23 January 2024
... in successful servitization is a phenomenon that is widely observed but poorly understood. This research aims to clarify the processes of social construction as manufacturers change their organizational culture to transform into industrial service providers. Design/methodology/approach This research takes...
Journal Articles
Managing Service Quality: An International Journal (2007) 17 (5): 510–522.
Published: 11 September 2007
..., 1995). This is probably the reason why the argument that customers are greatly influenced by their interaction with employees when assessing services provided is gaining increased recognition within the services industry (Boshoff and Tait, 1996). Organizational culture Customer services quality...
Journal Articles
Managing Service Quality: An International Journal (2005) 15 (3): 230–244.
Published: 01 June 2005
... and coherent culture (Gioia and Chittipeddi, 1991 ; Smircich and Morgan, 1982). © Emerald Group Publishing Limited 2005 Services Operations management Organizational culture Health services The development of service management (Grönroos, 2000 ; Zeithaml and Bitner, 2002) is one...
