Update search
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
NARROW
Format
Journal
Type
Date
Availability
1-4 of 4
Keywords: Organizational culture
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Sort by
Journal Articles
Transforming manufacturers into service-driven learning organizations: practitioner-oriented review and change framework
Available to Purchase
Journal of Service Theory and Practice 1–31.
Published: 16 March 2026
... 2025 26 01 2026 27 01 2026 © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Digital servitization Organizational learning Change management Organizational culture Change practices Service ecosystem transformation Although...
Journal Articles
Cultural change in servitization – a conceptual review and framework
Available to Purchase
Journal of Service Theory and Practice (2024) 34 (3): 361–398.
Published: 23 January 2024
... in successful servitization is a phenomenon that is widely observed but poorly understood. This research aims to clarify the processes of social construction as manufacturers change their organizational culture to transform into industrial service providers. Design/methodology/approach This research takes...
Journal Articles
Achieving long‐term customer satisfaction through organizational culture: Evidence from the health care sector
Available to Purchase
Managing Service Quality: An International Journal (2007) 17 (5): 510–522.
Published: 11 September 2007
...”. Organizational culture Customer services quality Customer satisfaction Hospitals Greece Satisfied customers are more inclined to be loyal, producing several benefits for organisations (Asif and Sargeant, 2000 ; Hansemark and Albinsson, 2004 ; Reichheld and Sasser, 1990). First, repeat business...
Journal Articles
From prescription to description: a critique and reorientation of service culture
Available to Purchase
Managing Service Quality: An International Journal (2005) 15 (3): 230–244.
Published: 01 June 2005
... management Organizational culture Health services The development of service management (Grönroos, 2000 ; Zeithaml and Bitner, 2002) is one of the most significant contributions to marketing theory and practice in recent decades. In fact, Vargo and Lusch (2004) have argued that service...
