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1-7 of 7
Keywords: Organizational learning
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Journal Articles
Transforming manufacturers into service-driven learning organizations: practitioner-oriented review and change framework
Available to Purchase
Journal of Service Theory and Practice 1–31.
Published: 16 March 2026
... 2025 26 01 2026 27 01 2026 © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Digital servitization Organizational learning Change management Organizational culture Change practices Service ecosystem transformation Although...
Journal Articles
Cultural change in servitization – a conceptual review and framework
Available to Purchase
Journal of Service Theory and Practice (2024) 34 (3): 361–398.
Published: 23 January 2024
... a systematic approach to integrate disparate literature on servitization into a cohesive framework for cultural change, which is purposefully augmented by rationale culled from organizational learning and sensemaking literature. Findings The organizational learning framework for cultural change...
Journal Articles
A sequential process from external stakeholder pressures to performance in services
Available to Purchase
Journal of Service Theory and Practice (2022) 32 (5): 589–619.
Published: 21 July 2022
... through organizational learning, green creativity and environmental performance. Data from 219 service firms are utilized to test the hypotheses. A sequential mediation approach is adopted to analyze the model. Findings Results reveal (1) organizational learning mediates the effects of government...
Journal Articles
Organizational learning in an innovation network: Enhancing the agency of public service organizations
Available to Purchase
Journal of Service Theory and Practice (2015) 25 (2): 140–161.
Published: 09 March 2015
... as an organizational learning process. Although the importance of learning in networks has been highlighted in earlier studies, the actual processes and outcomes have remained less studied, especially in the public service context. Design/methodology/approach – The approach taken is based on the theory...
Journal Articles
Joint service development – the creations of the prerequisite for the service development
Available to Purchase
Managing Service Quality: An International Journal (2012) 22 (1): 21–37.
Published: 20 January 2012
... structured and sequenced models that have characterised most of the existing research on service development. © Emerald Group Publishing Limited 2012 Service development Public transport Network Knowledge transfer Organizational learning Transport industry Learning organizations...
Journal Articles
Exploring the development of quality in higher education
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Managing Service Quality: An International Journal (2002) 12 (6): 372–383.
Published: 01 December 2002
... to the Likert‐scaled questions as organizing categories); and 3. (3) selective (identifying clusters and majority perspectives and representative statements). Higher education Organizational learning Quality In a 1995 interview on schools as learning organisations, Peter Senge discussed...
Journal Articles
TQM and the learning organization
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Managing Service Quality: An International Journal (1995) 5 (6): 32–34.
Published: 01 December 1995
...Amrik Sohal; Michael Morrison Questions the difference between TQM and organizational learning,including characteristics and problems encountered – states that TQM is a vehicle for organizational learning. Uses Australian organizations to provide examples of this link. Examines systematic problem...
