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Keywords: Organizational learning
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Journal Articles
Journal Articles
Journal of Service Theory and Practice (2024) 34 (3): 361–398.
Published: 23 January 2024
... a systematic approach to integrate disparate literature on servitization into a cohesive framework for cultural change, which is purposefully augmented by rationale culled from organizational learning and sensemaking literature. Findings The organizational learning framework for cultural change...
Journal Articles
Journal of Service Theory and Practice (2022) 32 (5): 589–619.
Published: 21 July 2022
... through organizational learning, green creativity and environmental performance. Data from 219 service firms are utilized to test the hypotheses. A sequential mediation approach is adopted to analyze the model. Findings Results reveal (1) organizational learning mediates the effects of government...
Journal Articles
Journal of Service Theory and Practice (2015) 25 (2): 140–161.
Published: 09 March 2015
... as an organizational learning process. Although the importance of learning in networks has been highlighted in earlier studies, the actual processes and outcomes have remained less studied, especially in the public service context. Design/methodology/approach – The approach taken is based on the theory...
Journal Articles
Managing Service Quality: An International Journal (2012) 22 (1): 21–37.
Published: 20 January 2012
... structured and sequenced models that have characterised most of the existing research on service development. © Emerald Group Publishing Limited 2012 Service development Public transport Network Knowledge transfer Organizational learning Transport industry Learning organizations...
Journal Articles
Managing Service Quality: An International Journal (2002) 12 (6): 372–383.
Published: 01 December 2002
... to the Likert‐scaled questions as organizing categories); and 3. (3) selective (identifying clusters and majority perspectives and representative statements). Higher education Organizational learning Quality In a 1995 interview on schools as learning organisations, Peter Senge discussed...
Journal Articles
Managing Service Quality: An International Journal (1995) 5 (6): 32–34.
Published: 01 December 1995
...Amrik Sohal; Michael Morrison Questions the difference between TQM and organizational learning,including characteristics and problems encountered – states that TQM is a vehicle for organizational learning. Uses Australian organizations to provide examples of this link. Examines systematic problem...

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