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Keywords: Perceived shared agency (PSA)
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Journal Articles
The measurement of perceived shared agency in customer–artificial intelligence interactions
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Journal of Service Theory and Practice (2025) 35 (4): 632–658.
Published: 02 June 2025
...Benjamin G. Voyer; Marion Sangle-Ferriere; Laszlo Sajtos; Billy Sung Purpose This study introduces the construct of perceived shared agency (PSA) and its role as an antecedent of consumer attitudes toward using and buying artificial intelligence– (AI-) powered products and services. Design...
