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Keywords: Pharmaceutical industry
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Journal Articles
Managing Service Quality: An International Journal (2001) 11 (1): 32–39.
Published: 01 February 2001
..., tolerance levels, or performance standards (QI/QA). © MCB UP Limited 2001 Pharmaceutical industry Service quality USA Pharmaceutical care represents a significant transition in the profession of pharmacy, where the primary focus is the patient and outcomes of care, rather than...
Journal Articles
Managing Service Quality: An International Journal (2000) 10 (5): 269–272.
Published: 01 October 2000
... a pilot project. © MCB UP Limited 2000 Cost of quality Continuous improvement Methodology Pharmaceutical industry Quality cost is a concept that has been around for several decades but has been predominantly employed in the manufacturing sector. The advent of TQM and quality...
Journal Articles
Managing Service Quality: An International Journal (1996) 6 (1): 31–35.
Published: 01 February 1996
...Jennifer Rowley; Keith Sneyd Describes a questionnaire‐based survey of the UK pharmaceutical industry which investigated the implementation of total quality (TQ) in research‐based environments. Concludes that two central issues which may merit further investigation are the relationship between TQ...
