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Keywords: Quality
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Journal Articles
Managing Service Quality: An International Journal (2002) 12 (4): 210–223.
Published: 01 August 2002
...Carlos Noronha In view of the scarcity of studies on the relationship between national culture and total quality management (TQM), this paper examines the impact of Chinese cultural values on the total quality climate. Using a sample of 189 ISO 9000 certified companies in Taiwan, results from...
