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Keywords: Quality improvements
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Journal Articles
Quality (4th ed.)
Free
Managing Service Quality: An International Journal (2007) 17 (4): 487–488.
Published: 17 July 2007
...K. Narasimhan D.C.S. Summers . Quality (4th ed.) . Pearson Prentice Hall , 2005 . 832 pp. , ISBN: 0‐13‐118931x £50.99 (hardback) © Emerald Group Publishing Limited 2007 --> Quality Quality management Quality systems Quality costs Quality improvements...
