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Keywords: Quality management techniques
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Journal Articles
Managing Service Quality: An International Journal (2007) 17 (4): 486–487.
Published: 17 July 2007
...K. Narasimhan P. Gupta . The Six Sigma Performance Handbook: A Statistical Guide to Optimizing . New York, NY : McGraw‐Hill 2004 . 539 pp. , ISBN: 0‐07‐143764‐9 £53.99 (hardback) © Emerald Group Publishing Limited 2007 --> Quality management techniques...
