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Keywords: Regulatory focus
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Journal Articles
Journal of Service Theory and Practice (2026) 36 (5): 835–863.
Published: 09 June 2026
... the psychological mechanisms through which these effects influence employee work engagement by considering regulatory focus (promotion vs. prevention) and self-efficacy. Findings The results reveal a significant matching effect: Gen AI paired with negative feedback and human leaders paired with positive...
Includes: Supplementary data
Journal Articles
Journal of Service Theory and Practice (2019) 29 (1): 93–118.
Published: 23 April 2019
...Hean Tat Keh; Nicole Hartley; Di Wang Purpose The purpose of this paper is to examine the effects of service separation on perceived value and intention to enroll in the higher education context, as mediated by perceived performance risk and moderated by an individual’s regulatory focus. Design...
Journal Articles
Journal of Service Theory and Practice (2018) 28 (2): 228–249.
Published: 08 February 2018
... in self-regulation (regulatory focus) and their emotional labour strategy have on their creativity. Design/methodology/approach By integrating regulatory focus theory and emotion regulation theory, the authors developed a theoretical model to propose the links between promotion and prevention...
