... Perceived shared agency (PSA) Scale development Value co-creation Technology adoption Consumers are facing an increasing number of contexts in which a decision – complex or not – may be supported by and even delegated to AI. In this respect, generative AI especially appears likely...

...). Then we conducted EFA and confirmatory factor analysis (CFA) to confirm the scale structure, reliability and validity. We also tested the relationship of CIPSR with other constructs to establish nomological validity. Customer intention to participate in service recovery Scale development Perceived...