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Keywords: Scale development
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Journal Articles
Journal of Service Theory and Practice (2025) 35 (4): 632–658.
Published: 02 June 2025
... they traditionally held when interacting with technology. Artificial intelligence (AI) Human–AI interaction Perceived shared agency (PSA) Scale development Value co-creation Technology adoption © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only 08...
Journal Articles
Journal of Service Theory and Practice (2023) 33 (6): 873–900.
Published: 08 November 2023
... 10 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Customer intention to participate in service recovery Scale development Perceived control Anxiety Failure controllability attribution As per Zendesk's “Customer Experience...
