...Sheng Wei; Yang Lu; Lixun Su Purpose This study aims to identify conditions under which service innovation is positively or negatively related to firm performance. Design/methodology/approach Based on Teece's (1986) profiting from innovation (PFI) framework, the present study examined...

...Ana Kustrak Korper; Stefan Holmlid; Lia Patrício Purpose The purpose of this paper is to introduce the concept of meaning as a relevant but missing link in understanding the building blocks of service innovation informed by service-dominant (S-D) logic. In exploring the role of meaning in service...

...Zizhen Geng; Caifeng Li; Kejia Bi; Haiping Zheng; Xia Yang Purpose The purpose of this paper is to advance our understanding of the roles that service employees’ responses to high job demands play in service innovation, by examining the effects that service employees’ motivational orientation...

..., this is the first time trend spotting has been employed in the field of service marketing and service innovations. © Emerald Group Publishing Limited 2015 In the next paragraphs, we will execute the steps of qualitative trend spotting for the purpose of gaining insight for innovation opportunities...

...Evert Gummesson; Cristina Mele; Francesco Polese; Cristina Mele; Maria Colurcio; Tiziana Russo-Spena Purpose – The purpose of this paper is to offer a fresh framing of innovation, as service innovation/value innovation. Design/methodology/approach – By examining the visions, patterns...

...Eleni Giannopoulou; Lidia Gryszkiewicz; Pierre-Jean Barlatier Purpose – The success of service innovation is largely dependent on creativity. So far, however, the question of how to reinforce creativity in the development of innovative services, while being an important managerial issue, has...

... public sector organizations (PSOs) and improves the ability of the top management to manage and control specialized PSOs. Perhaps most importantly, the paper determines that componentization represents a foundation and a baseline for identifying service innovation ideas in specialized PSOs. Practical...