... intention Service loyalty Ownership rebound Ownership attitudes Sharing economy Most of our customers have previously tried e-scooter rentals, which often motivates them to purchase one. Typically, those who decide to buy a scooter are frequent users, such as daily commuters, as it would...

... theory and interdependence theory. Service recovery system Service recovery performance Recovery satisfaction Service loyalty Retail banking A total of 134 useable retail banking branch cases (including responses from 134 branch heads, 439 frontline employees and 941 customers) were...