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Keywords: Sport
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Journal Articles
Managing Service Quality: An International Journal (2001) 11 (6): 431–438.
Published: 01 December 2001
...Nicholas Theodorakis; Chris Kambitsis; Athanasios Laios This paper attempts to examine the relationship between service quality and customer satisfaction in spectator sports. The relationship between these two constructs is examined, first, by a review of the literature to date and, second...
Journal Articles
Managing Service Quality: An International Journal (1999) 9 (3): 158–166.
Published: 01 June 1999
... the service experience is much as expected in the customer’s eyes. © MCB UP Limited 1999 Australia Service quality Sport It is the responsibility of event managers to deliver an attractive event program, which will entice visitors from overseas and interstate to experience the event...
Journal Articles
Managing Service Quality: An International Journal (1997) 7 (3): 136–140.
Published: 01 June 1997
.... Using examples from the US military and the world of sport, explains the authors’ understanding of followership in relation to today’s business context, and offers a series of guidelines for effective “followership”. © MCB UP Limited 1997 Armed forces Leadership Sport Teamwork...
