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Keywords: Sports
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Journal Articles
Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports
Available to Purchase
Managing Service Quality: An International Journal (2009) 19 (4): 456–473.
Published: 10 July 2009
...Nicholas D. Theodorakis; Athanasios Koustelios; Leigh Robinson; Achilleas Barlas Purpose This study seeks to examine the moderating role of team identification regarding the relationship between service quality and repurchase intentions among spectators of professional sports. Design...
Journal Articles
Service improvement in a sports environment: a study of spectator attendance
Available to Purchase
Managing Service Quality: An International Journal (2005) 15 (5): 470–484.
Published: 01 October 2005
...Barrie Dale; Jos van Iwaarden; Ton van der Wiele; Roger Williams Purpose To measure service quality perceptions among spectators of a sports event. Design/methodology/approach This paper reports the main findings of a 290 respondent questionnaire survey carried out “live” among home spectators...
