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Keywords: Supervisor monitoring
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Journal Articles
Journal of Service Theory and Practice (2023) 33 (6): 796–819.
Published: 04 September 2023
... and supervisor monitoring. Design/methodology/approach Two-wave data from 484 frontline employees in power supply business halls were analyzed. This study used AMOS 23.0, SPSS22.0 and PROCESS macro for data statistics and analysis. Findings Our empirical research demonstrates that customer orientation...
