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Keywords: Technology adoption
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Journal Articles
Journal of Service Theory and Practice (2025) 35 (4): 632–658.
Published: 02 June 2025
... Perceived shared agency (PSA) Scale development Value co-creation Technology adoption Consumers are facing an increasing number of contexts in which a decision – complex or not – may be supported by and even delegated to AI. In this respect, generative AI especially appears likely...

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