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Keywords: Viable Systems Approach
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Journal Articles
A service research contribution to the global challenge of sustainability
Available to Purchase
Journal of Service Theory and Practice (2017) 27 (5): 951–976.
Published: 11 September 2017
... represents a novel call for engaging the service research community in a boundary-crossing collaboration with the aim of contributing to address the challenge of sustainability. Sustainability Education for sustainable development Viable systems approach Service research T-shaped professionals...
Journal Articles
The contribution of VSA and SDL perspectives to strategic thinking in emerging economies
Available to Purchase
Managing Service Quality: An International Journal (2014) 24 (6): 565–591.
Published: 04 November 2014
... models are enabled by the Viable Systems Approach (VSA) and Service-Dominant Logic (SDL) perspectives? Design/methodology/approach – The paper is developed by integrating two well-established perspectives – VSA and SDL – and applying them to inclusive businesses. Findings – The integration...
