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Journal Articles
Pursuing the target
Available to Purchase
Managing Service Quality: An International Journal (1992) 2 (3): 143–146.
Published: 01 March 1992
...Judith Delsanter Discusses QP4, the TQM programme developed by the US Air Force Logistics Command in the late 1980s, which enabled it to win the President′s Award for Quality in 1991. © MCB UP Limited 1992 TQM AWARDS WAR Pursuing the target JUDITH DELSANTER Like the ancient samurai...
