Learning before doing: utilising a co‐operative role play for quality management in a virtual organisation Available to Purchase

Learning by doing can be costly, the more so the more complex the systems involved – just think of products such as space shuttles and organisations such as big supplier networks. Entering all new situations requires some learning, and in some situations learning can take place in a non‐cost environment in the form of simulations and role plays. This paper presents a methodology developed at the University of Kosice for managing quality systems in virtual organisations. The paper shows the principles, assumptions, and the procedure of a case role play for organisations establishing a virtual organisation to benefit from a lucrative opportunity that has emerged on the market. The paper speaks of the benefits of role play as both forum and tool for learning, especially in networked organisations. It seems evident that similar benefits would be achieved without the role play.