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Purpose

– The purpose of this paper is to understand the phenomena of an employee “being valued” in the context of a manufacturing SME.

Design/methodology/approach

– A qualitative study using rich data from in-depth interviews following a classical (Glaserian) grounded theory.

Findings

– A three dimensional concept of authentic pride enablement, altruistically-orientated shared-purpose and servant leadership explained the reasons people felt valued.

Research limitations/implications

– The limitations were that this study was in one context

Practical implications

– The implications are that if organisations consider a servant leadership approach, enabling of authentic pride and fostering of altruistically-orientated shared-purpose, this may help employees feel valued.

Social implications

– This has implications for how organisations can show their employees that they are valued.

Originality/value

– “Being valued” is a concept/construct that is widely quoted as a driver for employee engagement and yet rarely unpacked.

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