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Purpose
The purpose of this article is to discuss lean as a learning system in a hospital ward.
Design/methodology/approach
Discusses lean as a learning system in a hospital ward.
Findings
The Toyota veterans are fond of saying, lean is about “making people before making parts” or, in the wards' context, developing nurses before delivering care.
Originality/value
This example in using lean to carefully build a learning environment for staff and management has implications for nursing practice, certainly, but also more generally for lean implementation at large.
© Emerald Group Publishing Limited
2007
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